Privacy policy

At Osoe Home we want to offer you the best possible online shopping experience and we handle your data with care. In this privacy statement you can read everything about how we handle personal data.

General
Osoe Home is responsible for processing in the context of the GDPR and is therefore responsible for the processing of your personal data. This concerns personal data of every user and/or visitor of the website and every consumer who places an (online) order via the Osoe Home webshop. The personal data processed by Osoe Home includes:

  • The information you provide when placing an order, such as name, (email) address, telephone number;
  • The data collected via cookies. Read more about this in the cookie statement.

Purposes
There are various purposes that form the basis on which Osoe Home processes data. There are two phases.
When you are shopping:

  • to make your shopping experience as good as possible and to adapt the website to your preferences
  • to help you as best as possible when you contact us
  • to remind you of products still in your shopping cart


When you place an order (and afterwards):

  • to be able to deliver the order to your home address
  • to process any return shipment
  • to show your order history in your personal account
  • to send you special offers and the latest Osoe Home news
  • for direct marketing purposes
  • to analyze your visit to the website and make your shopping experience even better
  • to analyze website visits to prevent fraud


Legal basis
Osoe Home processes personal data on the basis of the execution of the agreement, legitimate interest or consent. Consent can be withdrawn at any time. This can be done, for example, via the unsubscribe link in the newsletter.

Retention periods
Osoe Home does not store personal data longer than necessary. We do not process your data for longer than 24 months after your last visit to the webshop, unless Osoe Home is obliged to store personal data for a longer period based on a legal obligation. Marketing data will not be kept for longer than a maximum of 24 months.

User rights
We ensure that your rights under the GDPR are guaranteed. You can request to change, move, add or delete your data (unless a legal obligation requires otherwise). We explain them below:

  • To change or delete data you have shared with us, or to gain access to your personal data that Osoe Home processes, you can send an email to hello@osoehome.nl
  • To stop receiving newsletters from us, you can always unsubscribe via the link at the bottom of the newsletter you receive.


Data security
Osoe Home has taken appropriate technical and organizational measures to ensure that users; protect personal data against loss or unlawful processing, including the use of an SSL connection and encrypted storage of the data.
We also work with renowned parties such as Shopify for the correct handling of your order and payment transactions.

Data Processors and Transfers
Your personal data is processed in the European Union. We have entered into the appropriate data processing agreement with (sub)processors and take reasonable steps to ensure that they have appropriate privacy and security measures in place. In the unlikely event that personal data is processed outside the European Union, we ensure that appropriate protective measures are taken to protect this personal data. More specifically, we will adhere to the European Commission's model clauses.

Contact
Do you have a complaint about the processing of your personal data by Osoe Home? Let us know and we can work it out together first. It is also always possible to file a complaint with the Dutch Data Protection Authority via www.autoriteitpersoonsgegevens.nl

Osoe Home
Jacob van Grimmesteijnstraat 11
4651EN Steenbergen
The Netherlands

hello@osoehome.nl

Chamber of Commerce number: 89517830
VAT number: NL865007123B01

Amendments
Changes to this privacy statement will be published on the website. This privacy statement was last changed on July 22, 2023.